Policies

Here is where you'll find all of our policies.

Introduction

At Ancient Earth, we are committed to protecting your privacy and ensuring your personal information is handled with care, transparency, and in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and relevant consumer legislation.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website or engage with our services. By using our website, you agree to the terms outlined below.

What Information We Collect/ Privacy

We may collect the following types of personal data:

Name, email address, phone number
Billing and shipping addresses
Payment details (processed securely via third-party providers)
Location or IP data (for analytics and website experience)
Any preferences or interactions (e.g. event registrations, marketing opt-ins)

We only collect what we need to provide a smooth, secure, and personalised experience.

How We Use Your Information

We use your data to:

Fulfil and manage your orders
Contact you regarding your purchase or customer support enquiries
Improve our website and services
Send occasional marketing emails or SMS (only if you have opted in — and you can opt out at any time)

We never sell or share your personal data with third parties for their marketing purposes.

Marketing Communication

If you’ve opted in, you may receive emails or SMS updates about product launches, events, or offers. You can unsubscribe or update your preferences anytime via the link in our emails or by contacting us.

Data Security

We take data protection seriously. All personal information is securely stored, and we implement robust technical and organisational safeguards to prevent unauthorised access, misuse, or disclosure.

Sharing Your Information

We may share necessary data with trusted third-party providers (like payment processors or couriers) solely to carry out our services. These providers are GDPR-compliant and contractually bound to safeguard your data.

Your Rights

You have the right to:

Access your personal information
Request corrections or updates
Request deletion of your data (unless we are legally required to retain it)
Object to or restrict processing
Withdraw consent at any time

To exercise any of these rights, just contact us at: support@ancientearthclothing.com

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and understand how our website is used. You can manage your cookie preferences via your browser settings at any time.

Third-Party Links

Our website may contain links to other websites. Please note, we are not responsible for the content, privacy policies, or practices of external sites.

How Long We Keep Your Data

We only retain personal data for as long as necessary to fulfil the purpose it was collected for, including for legal, accounting, or reporting obligations.

Policy Updates

We may occasionally update this Privacy Policy. Any changes will be posted on our website and effective immediately. We encourage you to review it regularly.

Compliments or Concerns

Your experience matters deeply to us.
If you have feedback, questions, or concerns — whether it’s a compliment or a complaint — we’d love to hear from you:

📧 support@ancientearthclothing.com

Final Note

Ancient Earth reserves the right to update or revise these policies at any time. Any changes will take effect as soon as they are published on our website.

With care,
The Ancient Earth Team 🌿

Website Terms of Service

By accessing and using the Ancient Earth website, you agree to comply with and be bound by the following terms and conditions. These terms apply to all users, whether browsing, purchasing, or interacting with our content.

Use of Our Website

You agree to use this site only for lawful purposes and in a manner that does not infringe on the rights of others or restrict their enjoyment of the site.
You must not misuse our website by introducing viruses or attempting to gain unauthorised access.

Product Information

We strive to ensure that all product details, descriptions, and prices are accurate and up to date. However, from time to time, errors may occur. We reserve the right to correct such errors without prior notice.

Order Acceptance

When you place an order, you will receive an email confirmation. This email does not constitute acceptance of your order — it is simply an acknowledgement. A contract is formed once your item is dispatched.

We reserve the right to refuse or cancel orders at our discretion (e.g. if a product is out of stock or mispriced). In such cases, you will be contacted and fully refunded if payment has been made.

Intellectual Property

All content on our site — including text, images, logos, graphics, and designs — is the property of Ancient Earth or our content creators and is protected by copyright laws. You may not use, reproduce, or distribute any part of this site without written permission.

Availability

We aim to keep our website running smoothly, but we cannot guarantee uninterrupted access. We reserve the right to modify or temporarily suspend the website for maintenance or improvements, without notice.

Links to Other Sites

Any external links provided are for your convenience. We do not accept responsibility for the content or functionality of third-party websites.